Privacy Policy

Our Healing Collective is committed to providing quality services to its clients. This Privacy Policy explains how we collect, use, and share information about you when you visit our Website or use our services. 

We are subjected to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) and the Occupational Therapy Australia's Code of Ethics (2014). This Privacy Policy should be read in conjunction with the Privacy Act and the APPs.

Personal information is information or an opinion that identified a person. 

We may collect personal information directly from you through appointments, email, phone calls, text messages, forms,  assessments, and via our Website. We may also collect personal information from third parties with your consent, such as your informal or formal supports. 

We may collect personal information, including but not limited to your:

• Name, date of birth and address

• Contact details

• Medical and health information

• Previous assessments or reports

We may also collect sensitive information about you, including information about your health, cultural and religious beliefs, with your consent.

Personal information is gathered for the primary purpose of administering business activities, providing services to you, and improving service provision. This information is used to develop personalised treatment plans and to monitor progress over time.

We may use your information for the following purposes:

• To provide and manage our occupational therapy services.

• To communicate with you about your appointments and services.

• To process payments.

• To improve our services.

• To comply with legal obligations. 

If you don't provide your information to us, it may not be possible for us to provide services to you.

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

We may share your personal information with your consent to third parties to ensure effective service provision.  

We may be required to disclose personal information without your consent in circumstances when it necessary to lessen or prevent a threat to life, health or safety, or authorised or required by law.

We take responsible steps to protect the personal information provided to us from unauthorised access, use, or disclosure. Information that may be collected is stored securely on secure servers (electronic records) and hard copies containing personal information are stored under lock. 

We use programs to help protect your personal information, including but not limited to: Splose, Google Workspace, Microsoft 365 Business, Q-Global, Pearsons, and WPS Public.

Each of these services has its own Privacy Policy, and we encourage you to review them if you have any concerns. 

You have the right access the personal information we hold about you, unless there is an exception, which applies under the National Privacy Principles. 

Requests for personal information must be put in writing and will be addressed within a reasonable time.

A mutually agreeable time will be arranged for supervised access to your personal information. We may recover from you our reasonable costs of supplying access to your personal information. 

We may decline a request for access to any information held or limit the information provided. In such circumstances, we will provide reasons for our decision and inform you of any relevant exceptions under the National Privacy Principles. 

We follow the national requirements found on the Office of the Australian Information Commissioner.

If there is a data breach, we will act according to the Privacy Act 1988 Guidelines, act to remedy the breach immediately and notify you with the actions required. If it is a Notifiable Data Breach, we will notify the Office of the Australian Information Commissioner.

We take reasonable steps to ensure that the personal information we hold about you is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete, or out-of-date, please contact use and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action. 

We may update this Privacy Policy from time to time to reflect business requirements and changes in the law. We encourage you to review this policy periodically. 

If you have any questions, concerns or complaints about our Privacy Policy, please contact Our Healing Collective via email admin@ourhealingcollective.com.au

We will respond to your request as soon as possible.

You may also wish to make a complaint via the agencies listed below:

• Office of the Australian Information Commissioner

• Australian Health Practitioner Regulation Agency 

Last updated: 16th October 2024